Refund policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Lunalux will never re-sell used items. Your returned products will be donated to a charity of our choice.

Sale items cannot be exchanged, returned or refunded for 'change of mind' reasons. All sales on reduced stock are final. 

To start a return, you can contact us at hello@lunalux.com.au If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.