All of our products are shipped from Sydney, Australia.
Orders are usually dispatched next day!
Please note - Our warehouse operates on Monday - Friday during standard business hours, except on public holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Please allow for additional dispatch time during busy periods such as sale periods.
Australian Orders
For Australia - all orders over $55.00 shipping is free.
Standard Shipping: $10.00 (2-8 Business Days)
Express Shipping: $14.00 (1-4 Business Days)
International - New Zealand
Standard Shipping: $15.00 (7-12 Business Days)
Express Shipping: $25.00 (4-6 Business Days)
Do you have an express service?
Yes! Click Express Shipping for Aus Post express. Alternatively, if you need your order even quicker, please send us an email at hello@lunalux.com.au and we'll see what we can do!
Can I deliver to a PO Box?
Yes.
What do I do if I have to change my delivery address?
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
What if an item I ordered is out of stock?
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
My delivery is taking longer than expected, what do I do?
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Will I get a tracking notification?
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
How do I cancel my order?
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Is my parcel insured?
Parcels are insured for loss and damage up to the value as stated by Australia Post.
What is the process for a parcel that became damaged in-transit?
Oh no! Please contact us as soon as you receive your parcel and send a photo or video of it damaged to hello@lunalux.com.au We will process a refund or replacement as soon as possible.
What is the process for a parcel that became lost in-transit?
Please contact us if your parcel becomes lost in transit. We endeavour to respond as soon as possible and process a refund or replacement.
My question is not listed here, who do I contact?
For all customer service enquiries, please email us at Hello@lunalux.com.au